Returns Policy

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  • Urbbana welcomes all returns
  • 30 days Return Policy. Products must be returned within 30 days of delivery
  • Simply email us on admin@urbbana.com.au and let us know the reason for choosing to return/exchange your product
  • Returned products must be unworn, unwashed and unaltered.
  • Returned products must have all the original labels attached
  • Customers are to organise and cover the shipping charge of the returned products. On the other hand, we give you 10% credit voucher to spend on your next order!
  • We cover the charge of re-shipping a replacement/exhanged product.
  • Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. We request politely this be done within 48 hours of receiving your goods by telepehone or email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of URBBANA i.e. no additional charges shall be the responsibility of our customers.

Return 1 of 2 sizes:

Not sure what size to order? Please feel free to order 2 sizes and return the one that’s not needed, we will then refund your money and send you a 10% discount voucher to use on your next order!

If you don’t want the product/s you’ve purchased and wish to receive a refund:

  • Please send us an email on admin@urbbana.com.au and write a brief explanation of why you wish to be refunded
  • Please wait for our reply (2 working days)
  • Print out email correspondent and place inside the package you are returning to us.

How much will be refunded?

Please note that, as an integral part of Urbbana Pty Ltd return policy, all refunds will be granted in full to the original purchaser. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. The customer will be refunded the value of the returned product/s only.

How will the money be refunded?

  1. Returned products that were originally paid for using a credit card or via PayPal will be refunded to the original credit card or original PayPal account.
  2. Returned products that were paid for via bank transfer will be refunded by bank transfer upon your communication of the following necessary bank details to our Customer Care Team:
  3. Products paid for using international bank transfers will be refunded via PayPal.

When will the refund be processed?

The refund will be processed as soon as the returned product/s received by our warehouse. Please note: If you paid by credit card, refunds can then take up to 2 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name URBBANA

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Premium Quality Shirt URBBANA shirts are mostly made of pure 2-ply Egyptian cotton. This premium cotton lends itself to a smoother, crisper feel and is the finest cotton due to its long fibers.
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