- Urbbana welcomes all returns
- 30 days Return Policy. Products must be returned within 30 days of delivery
- Simply email us on email@example.com and let us know the reason for choosing to return/exchange your product
- Returned products must be unworn, unwashed and unaltered.
- Returned products must have all the original labels attached
- Customers are to organise and cover the shipping charge of the returned products. On the other hand, we give you 10% credit voucher to spend on your next order!
- We cover the charge of re-shipping a replacement/exhanged product.
- Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. We request politely this be done within 48 hours of receiving your goods by telepehone or email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of URBBANA i.e. no additional charges shall be the responsibility of our customers.
Return 1 of 2 sizes:
Not sure what size to order? Please feel free to order 2 sizes and return the one that’s not needed, we will then refund your money and send you a 10% discount voucher to use on your next order!