Terms & Conditions

Welcome to URBBANA online store. Please read our terms and conditions carefully before placing your order. By visiting this website you agree to the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information you provide us with.

Prices, specifications, availability and terms of offers are subject to change without notice. Correct prices and promotions will be vailidated at the time your order is placed.

These terms may change from time to time without any notice to you. Any changes made will apply to any orders you make after that date.

ORDERING

Once you place your order you will receive a confirmation email acknowledging the details of the order and that it has been received. You will receive additional emails when your order is being processed and when it has been shipped.

Acceptance of your order and completion of the contract between you and URBBANA will be effective when we dispatch the goods to you. The sale contract is therefore concluded in Brisbane, Australia and the language of the contract is International.

We reserve the right not to accept an order in the event, for example, we are unable to obtain authorisation for payment, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

PAYMENT

All orders are pre-paid, unless terms have been agreed to prior by URBBANA Pty Ltd. Your order will be shipped as soon as payment is confirmed.

Payments can be made via PayPal, including credit card. Payment will be debited and cleared from your account upon receipt of your order by URBBANA and your confirmation that the credit card being used is your own (if applicable). All credit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of the card used for payment refuses to authorise payment to URBBANA, we will not be held liable for any delay or non-delivery.

All credit card transactions on the URBBANA Online Store are processed using a secure online payment gateway that encrypts your details in a secure environment. URBBANA will not hold your credit card details on the website or in our customers database.

Please contact us if you have any problems with payment.

SALES TAX

Orders shipped anywhere within Australia incur the standard 10% GST charge. All prices shown on the online store include GST. Non-Australian orders are GST-free. Overseas customers will have the GST deducted from the price on the final checkout page.

WITHIN AUSTRALIA DELIVERY

We aim to process orders within 3 to 5 days on weekdays; no items are processed on weekends. Please note that shipping can be delayed due to Public Holidays and during the Christmas/New Year period.

In the event one or more items in your order are unavailable at the time the order is made we will contact you to discuss your options, including replacement pieces, back order or delayed delivery.

Most orders will be delivered within 2-7 days from the time of the order being placed if the items are in stock. You will be advised by email if there will be any delay in delivery.

RETURNS AND REFUND POLICY

For any product return please complete the Returns form before returning the item.

As per fair trading laws we will accept a product return and offer you a refund via your original payment method, a credit voucher, exchange or repair provided the product and accessories packaging is returned in sold condition, if a product is defective, not of mechantable quality, not fit for its intended purpose or does not match its image or description.

To return a product please contact us as soon as possible (within 30 days from the date your order was shipped) and we will process your return request, record your product return information and issue with a Return Authorisation Number.

ORDER CANCELLATIONS

You can change and cancel your order while you are shopping online; simply remove items from the ‘Shopping Bag’. Please check the items in your Shopping Bag carefully before clicking the ‘Checkout’ button as orders cannot be cancelled once we have sent you an order confirmation email.

PRIVACY

We take the security of our customer’s details very seriously. We use proven technology and security measures to ensure the highest level of protection. Any information that you send us is encoded with Secure Sockets Layer (SSL) encryption technology, 256-bit encryption. You can tell your browser is in secure mode in the checkout by looking for the padlock icon in front of the URL or in the bottom corner of your browser window. Read our Privacy Policy for more information on how your details are protected.

Please note your payment details are kept securely by your payment gateway, we do not store your payment details.

COMPANY POLICY

Please note that URBBANA is the sole owner of urbbana.com.au. By shopping at urbbana.com.au you are agreeing to the Terms and Conditions outlined here and elsewhere on this site. Please review the conditions periodically for any changes.

shirt
Premium Quality Shirt URBBANA shirts are mostly made of pure 2-ply Egyptian cotton. This premium cotton lends itself to a smoother, crisper feel and is the finest cotton due to its long fibers.